1. Delete everything from the game
This is the fastest way. It deletes your account and all your game data at once.
- Open Welcome to Zombie Springs and go to Settings.
- Open the About tab and scroll down to Danger Zone.
- Tap Delete next to Delete My Data, and confirm.
This immediately deletes, on your device, your progress, username, account key and Player ID, settings, blocked players, report history and purchase records. If you're signed in to Google Play Games, your cloud save is overwritten with an empty game as well. The game then starts fresh with a new Player ID.
Purchases stay with your Google account. Permanent purchases (Remove Ads, VIP and the 4th weapon slot) can be brought back with Settings > Controls > Profile > Restore Purchases. Diamonds and other items that were used up can't be restored.
Uninstalling the game also deletes everything stored on your device, but it doesn't delete your cloud save. To delete that too, follow step 2.
2. Delete your cloud save (Android, Google Play Games)
Your cloud save is stored by Google in your Google account. You can delete it without the game installed:
- Open the Google Play Games app (or the Play Games page in the Google Play Store app) and tap your profile picture.
- Go to Settings, then Delete Play Games account & data.
- Under Delete individual game data, find Welcome to Zombie Springs and tap Delete.
Deleting your whole Play Games account removes your Play Games profile and data for every game. We don't keep a copy of your cloud save.
3. Ask us to delete your data
If you've already uninstalled the game, or want us to delete anything we hold (feedback, player reports or performance reports you sent, emails, or a ban list entry), email us:
To: hollowporchgames@gmail.com
Subject: Delete my data
Include: your Player ID (from Settings > Controls > Profile) if you have it, and roughly when you sent any feedback or reports. If you don't have your Player ID, the date and text of what you sent is enough to find it.
We'll confirm and delete the data within 30 days. We'll only ask for what we need to find your data, and we'll delete your request email once it's done, unless we need to keep a short record that we handled it. You don't need to have the game installed.
4. Roblox version
On Roblox, your progress is stored in Roblox's data storage, linked to your Roblox user ID. To delete it, you can:
- ask Roblox to delete your data, or delete your Roblox account, through Roblox Support (see the Roblox Privacy Policy). Roblox passes these "right to erasure" requests on to games, and we delete your Welcome to Zombie Springs data when we receive one; or
- email us at hollowporchgames@gmail.com with your Roblox username, and we'll delete it within 30 days.
What's deleted and what's kept
| Data | Deleted? |
|---|---|
| Progress, items, cash, diamonds, settings, username | Yes, immediately with Delete My Data |
| Account key and Player ID | Yes, immediately; a new Player ID is made if you play again |
| Cloud save | Yes: overwritten by Delete My Data, or deleted in Google Play Games |
| Feedback, player reports and performance reports you sent | On request within 30 days; otherwise automatically after 2 years |
| Emails you sent us | On request within 30 days; otherwise within 2 years |
| Reports other players sent about you, and ban list entries | Deleted on request, unless a ban is still active; kept only as long as needed to keep online play safe, and no longer than 2 years |
| Online match data | Never stored by us |
| Purchase records | Kept by the store (Google Play or Roblox) under its own policy and the law, so you keep what you bought |
Ad data (Android)
Ad data is collected and kept by Google under the Google Privacy Policy. You can reset or delete your advertising ID in your device's settings (Settings > Privacy > Ads or Settings > Google > Ads), and manage your ad data at My Ad Center.
More details are in our Privacy Policy.